Terms And Conditions

These Terms & Conditions apply when you book a holiday tour, Hotel, Resort, House Boat or a Vehicle with Dona Holidays.

We will send you an invoice the day after you have made the booking. You should check this carefully to confirm that the itineraries and its other details are matches what you booked with us. You must pay 50% of booking amount as a guarantee for the reservation at the time you make your booking and you must pay the rest of your holiday price to us 30 days before your arrival. If failing, we reserve the right to cancel your booking and ask you to pay cancellation charges. The person confirming the booking with us and or signing the booking form accepts responsibility for paying for all the people on the booking. They are also responsible for keeping everyone in the party informed of the booking details.

1. If We Change Or Cancel Your Holiday Before You Leave
We try to avoid making any changes to your holiday arrangements. However, we may need to make changes as our holidays are planned many months beforehand. If we make any changes before your booking, we will tell you before you finish making the booking. There may be some minor changes made before you leave, and if so we will try to tell you before you leave for your holiday.

Occasionally we may have to make major changes to your holiday. If this is the case, we will always attempt to find you an alternative holiday of equivalent or superior quality.

2. Important note
Dona Holidays do not responsible for major changes caused by circumstances beyond our control such as war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airports closures, bad weather conditions, local hartals / bandh and similar events beyond our control.

3. Changes After The Start Of Your Holiday
Very occasionally we have to change your holiday arrangements after you arrive at the destination. If we do this, we will try to place you in accommodation of the same or higher standard in the same or a similar resort. You will have the right to cancel your holiday if the alternative offered by us is not acceptable to you for good reason.

4. Our Responsibility
We arrange contracts for packages of accommodation and other arrangements through suppliers who we have taken reasonable care to make sure have good reputations and run safe and efficient businesses. We will monitor and control the performance of our suppliers and judge their performance against the standards and customs in the destinations where the services are provided. We will make alternate arrangements if those suppliers fail to provide the services they agreed to supply as part of the package originally sold to you provided that this formed part of the package holiday originally sold to you.

We cannot accept liability in the following circumstances.

If you or any member of your party is at fault.
If the failure is the fault of someone else not connected with providing the services which make up the holiday which we have confirmed to you.
Any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible.
Any event which we or the supplier of any service could not help, expect, or prevent.

We will offer prompt help to you if you suffer any difficulty while you are on holiday. If, through no fault of your own you suffer illness, personal injury or death during the period of your holiday arising out of an activity which is not part of the holiday arrangement, but we will help you in maximum from our side. This may include providing translation services, communicating with authorities and others in resorts and recommending local lawyers if this is appropriate.

5. Surcharges
The price of your travel arrangements can be varied due to changes in: Transportation costs and Government action such as increases in VAT or any other Government imposed increases, and adverse exchange rate variations.

We will absorb increases up to 5 %, but will have to charge you if the increase is greater than this.

6. If You Want To Cancel
If you want to cancel your booking after we have accepted it, the person who signed your booking form or paid by credit card must send signed instructions to us (if you are sending this to us by post, we advise that you send this notice to us by recorded delivery as we cannot be responsible for any notices sent to us and not received). We will ask you to pay cancellation charges on the scale shown below. These charges reflect our estimated loss as a result of dealing with your booking to the point of cancellation and any other losses we may have to pay. Please note that on cancellation, any amendment fees which you have paid to date will be lost.

Booking Cancellation Retention Charges Payable to Us.

More than 45 days - 0%
30 to 45 days - 50% of the total package cost
15 to 30 days - 75% of the total package cost
5 to 15 days - 90% of the total package cost
0 to 5 days - 100% of the total package cost

7. If You Want To Change Your Booking
If you want to change your booking details in any way, we will try to help you, although we cannot guarantee that we will be able to do this. We charge an amendment fee of $35 for each person on the booking and for each item you want to change. We will charge no more than $260 for any amendments made on the same day, this cap does not apply to group bookings where we reserve the right to charge further amendment fees, in appropriate circumstances. However, if you change within seven weeks of departure, we may ask you to pay cancellation charges on the scale shown above.

Note that your total holiday price for all persons travelling on your booking is calculated by reference to the number of persons sharing the accommodation, and if your original booking has fulfilled the maximum occupancy requirements for the accommodation a reduction in price will be reflected in your total holiday cost. If the change you request reduces or increases the number of persons travelling on your booking, then we reserve the right to recalculate the total holiday price based on the revised number of persons sharing the accommodation, this recalculation may increase or decrease your total holiday price where appropriate. You may also lose any free child places. Please note that at the time of booking you must provide the full names and title (Mr, Ms, Mrs, etc) of all passengers travelling as those names appear on the passengers' passports if you are foreign nationals. These names will be detailed on your invoice, and it is your responsibility to check that they are correct. You may not be allowed to travel on tickets without the correct passport names if you are foreign nationals.

8. Insurance
Dona Holidays is not responsible for your travel insurance, for your travel insurance you can be contacted any reliable and trustworthy government approved leading travel insurance provider. Travel insurance coverage for your safety and greater protection is highly advisable, if you are a foreign national, travel insurance is a must. Dona Holidays is not liable for any medical treatments for you during your travel with us.

9. Special Requests
We draw a distinction between special requirements which are items essential to your holiday enjoyment and special requests. If you advise us of a special requirement before you leave, we will do our utmost to honour that special requirement. If we are unable to do so, we will where appropriate compensate you for any failure if the required are charged by us. Where you make a special request we will pass this on to the supplier but we cannot guarantee anything. If we cannot meet your special request we will not pay any compensation. We will not always be able to tell you before you leave if we cannot meet your request.

10. If You Have A Problem
If you have a problem when you are on holiday you must report this immediately to us, we will try to prevent your holiday being spoilt. Unless there is a valid reason why you failed to report your complaint to us on time, we will not consider ourselves to be liable for those complaints. If we cannot sort out your problem, you should record it on a Special Report Form during your holiday. If you wish to take your complaint further you should write to us within 28 days of returning home. If you do not do so, this may affect our ability to investigate complaints and may impact on the way that your complaint is dealt with.

There may be occasions where at the time of booking we agree to changes to the contract terms. Other than this, no changes will be allowed in the terms of the contract which includes any statements appearing in the brochure, including descriptions of any hotel or apartments without our specific agreement. All disputes, complaints if any under Alleppey Jurisdiction (Kerala, India) only.

Trading Name: Dona Holidays
'We', 'us' or 'our' means Dona Holidays.
Term ‘Supplier’ means Hotels, Resorts, House Boats and Vehicle providers.